business tips, communications tips, content marketing, copywriting, editing, ethics, productivity, running a business, Uncategorized

Why ethics is so important to us

I was having a chat with some peers about writing recently and the topic of ethics popped up. We’d all been trained at reputable institutions and most of us had sat through at least one dedicated subject around ethics. What we learned in those classes varied enormously. Sure, we were all taught what our legal obligations were. But it was what we were taught to do with this knowledge that varied. There were recollections of teachers who actively encouraged and guided us to find the best legal route to disruption. Ethics, it seemed played no part.

As a passionate writer, I have always believed that my own personal code of ethics comes above all other obligations. I will never compromise those for a job, win or a handful of clicks, and I ensure that all of my writers are the same. There are people that win work over me because of it, and being scooped in certain circumstances is part and parcel of maintaining one’s moral compass. You know why? Sometimes cheats win – but in my book, that’s never a reason to join them.

As a business, we will never sink below our standards for a quick buck and here are five practical reasons why that’s a good thing.

We have enough grey in the world – it’s the right thing to do

With all that has been happening around the world, so many of us are searching for positivity. Whether it’s the emergence of bigots and racists, rearing their shockingly normal looking heads, or our leaders failing to make the right choices for all our citizens, there is a lot of hate and manipulation in this world. Let’s not add to it!

We are drawn to sensational things and as writers, it can be very very seductive to twist and shape our stories to highlight this. Finding the dirty sexy angle, no matter who it might hurt, or creating inaccurate content to pull in the hits, seems to be the norm for some content producers. But you know what? If you’re a great storyteller, with your audience’s best interest at heart, you can engage and entertain, and do the right thing.

You actually attract a higher quality clientele

Who wants to be in a working environment where your judgement is constantly being called into question? When you show yourself to be ethical in business, you attract like-minded people. It may seem like a stupid idea when you turn your back on a potential client, who is encouraging shady behaviour. In the long run, however, you are holding yourself and your business to a higher standard and you will find that businesses with the same values will see this and be more likely to work with you in the long run.

When it comes to writing, manipulating the truth for one quick win, only goes to show that you are willing to sacrifice your own integrity for a short term gain.

Your reputation and credibility are enhanced

There is nothing more valuable in business than your reputation and credibility. Once lost, they can be near impossible to claw back. In this digital age of social media warriors, this could not be truer. Online reviewing, social networking and online forums have suddenly given a voice to the masses. Sidestepping the trolls, who can cause unparalleled chaos in their wake, angry, disgruntled or wronged clients can easily be as damaging.

When you hold your business operations to a higher standard, all you are doing is building a positive reputation. When you create informative, authoritative, engaging and accurate content, your audience, clients and potential partners will know it.

Business and personal relationships that include trust are stronger

Customer loyalty is crucial in business. Ensuring that your clients remain your clients for as long as their needs match your service is the key to a fruitful business. The key to loyalty is building trust. You want your clientele to be able to rely on the service or quality of product you provide. When they know you’re reliable, they’re more likely to stick with you.

Practice responsible, reliable and transparent business, and your relationships will be stronger and more robust in the long term. When it comes to writing, I ensure every client or partner we work with know exactly where we stand at all times, that way they can rely on our expertise and our ethics.

My team actually appreciate it and work harder

A lovely added bonus to conducting business this way is productivity. My team is far more committed in the knowledge that we don’t cheat, lie or weasel our way through business. They know that I will always treat them fairly and with respect and as a consequence, they treat me and my business with that same level of respect. They work hard because they know I work hard. They know they can hold me to the same high standards that I hold them.

The fact is, there is always an ‘easy’ way to do things. While it may initially show you short term benefits, it’s not going to stick. At Make it Peachy, we ensure every project we take on is delivered to the best of our ability. We are honest, transparent and ethical in business and expect the same from everyone we work with.

 

content marketing, content production, copywriting, digital copywriting, ethics, research, writing tips

Newsworthiness versus total tone deafness – how to find the balance

In light of the recent rather tone deaf disastrous blunder, we thought it pertinent to talk about how to get your tone right with your content and content marketing. Seriously, how does a major successful and often entertaining brand get it so wrong? And if they’re getting it wrong, what hope do the rest of us have? Haven’t the experts been telling you all along that relevance and timeliness are fundamental to great content? We certainly have.

The fact is people get it wrong every day. And when they get it wrong, the social media storm descends without hesitation, ready to annihilate every wrong step in its path. It kind of makes you want to curl up and hide – don’t risk it you say. Don’t be crippled by that fear. Creating your own content and offering comprehensive and creative and relevant content solutions to your stakeholders is exactly what will set you apart.

Find your place in the current political or social climate is absolutely crucial for illustrating your value. Profiteering from that climate is stepping into dangerous territory. The key is balance.

Tapping into the local climate versus manipulating it

The world today is under a lot of upheaval. We’re all trying to forge a path amongst the uncertainty and to be fair to Pepsi, they were misguidedly attempting to tap into our burning need for unity right now. The fact is, connecting your message to the wider news and events is a clever tool to show you have both your finger on the pulse and your content is valuable and timely.

What often happens is that instead of embracing the news of the day and finding a place in it, many brands make the mistake of appropriating social, cultural and political catastrophes and inserting themselves where they were never welcome. Thus begins the onslaught of abuse and distrust. With the added bonus of today’s connectivity, your credibility, brand and reputation can be destroyed in mere hours after publication.

Finding an authentic connection

Keyboard warriors the world over are waiting unapologetically to pounce the minute they find a reason. And yes, some of these warriors are nasty trolls that deserve nothing more than a shake of the head and a turn of the cheek. Some of them, however, a genuinely and passionately fighting for what is right, just and authentic behaviour. They are waiting on the other side of that line to make damn sure you know when you’ve stepped over it.

So why test them? Keep your content relevant and respectful. As with any and all communication, the fundamental rule of useful and relevant content is knowing your audience. How will a story about International Women’s Day connect with both your brand and your audience? Are you making reference to a religious holiday? How is it consistent with your news? Is your reference considerate?

By all means, embrace the news of the day. It’s how we connect ourselves to others. But, understand the social ramifications of what you are doing.

You can still push boundaries without isolating people

So what, we just can’t be controversial or push boundaries? Isn’t boundary pushing the cornerstone of comedy and great storytelling? If we are hamstrung by the politically correct are we not just limiting the conversation? Are we not closing the debate?

Not at all! Don’t fall under the misplaced assumption that innovation and creativity have to be offensive. The fact is pushing boundaries is the bedrock of development and progress. Don’t ever lose sight of that, because when you do you lose your audience as quickly as if you’d offended them.

Step out on a limb by all means. The only way you can reach the perfect balance is by knowing where the line is, so embrace boundary pushing in the creative stage. With it you must also embrace self-regulation, conscientious creativity and social sensitivity and awareness.

That tightrope is thin and scary but with your purpose clear and your creatives both socially aware and contemporary you’ll navigate that balance.

Know your core values and stick to them

Another key to ensuring you keep your content on the right side of the line is to ensure that your content always aligns with your core values. If your values illustrate social justice, ethics and unity, then so too should every piece of content you or anyone associated with your brand produce. Of course, you’re going to make mistakes, and if you are being innovative, sometimes you will step over that line. Just remember, if and when you do, your response to that mistake is almost as important.

Find creative experts who will embrace your values

Surround yourself with like-minded souls. Your creative team should fully understand your values and help create content that is in line with those. If you are engaging experts, understand who they are, and ensure their values align with yours. You want to be able to trust your content producers implicitly with your brand. You want to know that they will build your reputation, credibility and brand in a positive and productive light. Choose content producers who value an ethical approach.

Be creative. Be innovative. Be funny. Be fabulous. BUT, be real. Be authentic. Be conscientious. Be kind!

Create by building others up.